Frequently Asked Questions
Everything you need to know about our footwear and services.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping options at checkout for those who need their shoes sooner.
What is your return policy for worn items?
To be eligible for a full refund, items must be in their original, unworn condition with all packaging included. We allow returns within 30 days of the delivery date.
Do you offer international shipping?
Yes, Brooklyn Shoe Supply ships to over 50 countries. International delivery times vary by location, typically ranging from 7 to 14 business days.
How can I ensure I am ordering the correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for loafers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Affirm.
Are your shoes covered by a warranty?
All our footwear comes with a 6-month limited warranty against manufacturing defects. This does not cover standard wear and tear or damage from improper care.